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FAQs

Useful information & miscellaneous

Here you will find everything you need to know for your holiday at the smartHOTEL in Dorfgastein.

Booking and payment at the smartHOTEL

You can book rooms through our website, via eMail or over the phone.

Entered informaton in our online booking form is secure via SSL. If you prefer to give us your credit card details over the phone, via eMail or fax you can do this also.

No, you can pay in advance cia bank transfer as well.

Yes, we will charge 30% of the accommodation amount as deposit to secure your reservation with us.

Name of the bank: Salzburger Sparkasse Bank AG
Account holder: MIGRA Gastro GmbH &Co. KG
IBAN: AT62 2040 4000 4160 8837
BIC/SWIFT: SBGSAT25

We accept cash, maestro, visa and mastercard. Please note, a surcharge of 1.6% will apply.

Of course, you will receive aconfirmation for every booking.

For group bookings, we kindly ask you to contact the Front Desk through eMail or phone

Service at the smartHOTEL

Upon request, we do offer a shuttle service for a fee. For more information, please contact us over the phone, via e-mail or using the chat option on the website.

Our Front Desk is open daily from 07:30 am to 9:00 pm.
We reserve the right to change the opening hours of our Front Desk according to low seasons requirements.

Check In is possible from 4.00 PM onwards. On your departure day, we kindly ask you to leave your room for cleaning purposes until 09.30 AM.

Our rooms are non-smoking but you can smoke outside on the balcony or terrace.

We do welcome pets in the smartHOTEL. A surcharge of € 10.00 per pet/day applies.

The smartHOTEL offers a big free of charge parking space near the cable car station (approx. 500 meters walking distance). Of course, you can park your car in front of the Hotel for arrival and departure purposes.

Yes, the SPAR supermarket is only 5 minutes walking distance from the smartHOTEL.

Our Hotel rooms will be cleaned every two days.

The next cable car is FULSECK approx. 500 meters walking distance.

Unfortunately, we do not have a wellness area nor a swimming pool. What we do have is a small Sauna and a steam bath, which our guests can use complimentary.

We kindly ask you to bring your own bath shoes.

Our restaurant is open daily as follows:
Breakfast: 07:30 am to 09:30 am
Dinner: 06:00 pm to 09:00 pm
We ask for reservation in the smartHOTEL under +43-6433-20000

Yes, we do have a bar in the Hotel close to the restaurant and the Front Desk.

We do have an elevator in the smartHOTEL.

Unfortunately, we do not offer an opportunity to wash your clothes in house.

Of course, you can buy ski passes directly at the Front Desk.

We have a small room with board games for children in the basement of the smartHOTEL.

Our partner for hiring ski equipment is Sport Egger in Dorfgastein directly at the cable car station. As smartHOTEL guest you will receive 5% discount with your key card.

We do work together with Ski school Holleis as well as Ski school Angerer in Dorfgastein. For more information and rates, please contact the ski schools directly.

Please, contact the Front Desk if you need any of these items.

Ausstattung im smartHOTEL

We do offer complimentary Wi-Fi in the hotel rooms and in all public areas.

All our Hotel rooms are equipped with balcony, bath with shower or tub, toilet, safe, complimentary Wi-Fi, phone & cable/SAT TV with flatscreen.

Every room is equipped with a hair dryer in the bathroom.

We do have a limited amount on bath robes to borrow, but we du suggest to bring your own. We do not have bath shoes available.

The hand and bathing towels will be exchanged every two days during the maid service. However, we do offer an additional change for a small fee.

Änderung und Stornierung einer Buchung

Of course, you can change of cancel your booking any time. Please, refer tot he cancellation policy for any fees which might occur.

We operate on the terms and conditions of the Austrian Hotel Association from 2006 which state:

  • up to 3 months prior to arrival – no charge
  • 3 months up to 1 month prior to arrival – 40% of the accommodation amount will be charged
  • 1 month up to 1 week prior to arrival – 70% of the accommodation amount will be charged
  • In the last week and No Show – 90% of the accommodation amount will be charged

We do suggest to finalise a cancellation insurance prior to your visit. Our partner Europäische Versicherung has two very good packages available.

We are sorry to hear, that our homepage couldn’t help you finding the answer you were looking for. Please, contact our Front Desk team via phone or e-mail and I am sure we can assist you.

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